PAYMENTS
Our website does not have a shopping cart at this time. Merchandise
can be ordered over the phone or by email. Payment can be made
by check or money order. MasterCard and Visa are also accepted. Credit
card numbers need to be phoned in to our store. By law, we cannot accept
credit card numbers through email. If paying by check please
allow ten (10) working days for check to clear from the time we receive
it.
SHIPPING and RETURN POLICY
Customer pays all shipping charges. Shipping will be best way for
the merchandise ordered. We will pack accordingly and will strive to
get the best rate possible. You will be notified before shipping of
total amount of shipping that is due.
Inspect your order carefully when it arrives. If you are not fully
satisfied, return it with the supplied return form on the back side
of your invoice. All items must be returned promptly in new, unused,
resale condition within 30 days. Wood 'n Thangs will not accept any
returned packages sent C.O.D. If your return is older then 30 days
you may be assessed a 30% restocking charge. Please insure your return
package; we will not be responsible for damaged returned merchandise.
No refunds on shipping charges or return shipping charges.
There is a no-return policy on special item orders (i.e. orders with
names, brands, or distinguishing marks deemed by us as a non-resale
item to another customer).
PRICES & SPECIFICATIONS
Merchandise prices are subject to change without notice. We will continue
to maintain the best prices available and will change prices only when
our cost and price change to us.
SPECIAL ORDERS
We welcome special orders. We will gladly work with you on your individual
need. Most woods can be made available for your special project, but
we specialize in mesquite, oak, cedar, and pine. Deer antler is also
used in many of our designs. Cost on special projects or quantities
available on request.
LAYAWAY PLAN
We will be happy to provide layaway for you with the following terms:
- At least 30% required down.
- One-half (1/2) of balance in 1 month.
- Balance to be paid within 60 days of beginning date.
- (a restocking fee of $10.00 will be charged for canceling layaway)
INSUFFICIENT FUNDS POLICY
On insufficient funds checks (returned for non-payment) the following
policy applies:
First we will contact your bank to see if sufficient funds have been
deposited and if so, we will redeposit your check.
Second, if funds are not available we will call you. If you promptly
pay the check you may avoid a $30 insufficient fund fee.
If funds are still not collected within 1 week of calling you, a certified
letter will be mailed to you.
If the certified letter is returned to us unclaimed, the final step
will be to turn it over to the District Attorneys office. This procedure
is as follows:
- The District Attorneys office will contact you for payment.
- You will be charged their fee, the check amount, the certified
letter amount, and our fee of $30.00. The District Attorney will
get their money and we will get ours. This will be costly for you.
GIFT CERTIFICATES
Available upon request. |
